Saturday, October 1, 2011

Columbia University's Wonderful Administration

Dear Columbia,

I ordered a copy of my undergrad transcript from Princeton and my grad
transcript from Columbia on Friday September 9th, with one set sent to my
home and one set sent to the school I'm applying to in California (USC).

I live about 8 miles from Columbia (Yonkers) and 70 miles from Princeton yet
I received my Princeton transcript on Tuesday morning while I still have not
received my Columbia transcripts. This has me quite concerned....

Thanks,
Eugene

Dear Eugene,

Thank you for contacting the Student Service Center.

Your transcript request has been received and processed. They was mailed to USC Grad Office of Admission and 1 Lewis Parkway on 9/09/11. Please allow regular mail times to receive the transcripts.

Please let me know if you have any more questions or need further assistance.

Regards,

Jonathan

Dear Columbia,

As a check, I had the transcripts mailed to myself as well as USC.

"Your transcript request has been received and processed. They was mailed to USC Grad Office of Admission and 1 Lewis Parkway on 9/09/11. Please allow regular mail times to receive the transcripts."

The transcript was produced on September 9th.

The postmark on the transcript envelope was September 23rd.

Please explain where the transcript was in the interim?

I doubt USC has received the transcript still, since the mailing time from Columbia to my house is 1 day, while USC is 3-4 days.


This type of experience is consistent with my encounters with all facets of Columbia's administration, with the exception of the student financial aid office. I guess because of Columbia's location (NYC), they figure they can have horrendous service without it affecting their enrollment.

Hell, I had better service from CUNY when I took a college course in high school.

Contrast that with Princeton where everything runs like butter.

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